Home About Us Our Process Industries Client Handover Consumer Collections Commercial Collections Rental Arrears Recovery Trace Investigations Legal Recovery Support Credit Bureau Processes Portfolio Outsourcing Debtor Payment Centre Debtor Self-Help Portal Payment Arrangement Request Balance Upload Proof of Payment Success Stories FAQ Fraud Warning Contact
Balance Request

Request your account balance.

Request confirmation of the outstanding balance linked to your account. Please include your Dinero reference number where available.

Account Support Balance Confirmation Secure Query
Balance Request

Request the outstanding balance linked to your account.

Use this form if you have received communication from Dinero Collections and need confirmation of the balance or reference details before making payment.

Important: Please provide your Dinero reference number where available. This assists our team with locating the correct account.
Open Self-Help Portal Email Balance Request Request via WhatsApp

This form routes to collect@dinerocollections.com. You can also open the Swordfish self-help portal or use WhatsApp as a secondary quick-contact route.

Payment safety notice: Dinero Collections will never ask you to make payment into a personal bank account. Only use verified Dinero Collections payment details supplied through our official channels.