Home About Us Our Process Industries Client Handover Consumer Collections Commercial Collections Rental Arrears Recovery Trace Investigations Legal Recovery Support Credit Bureau Processes Portfolio Outsourcing Debtor Payment Centre Debtor Self-Help Portal Payment Arrangement Request Balance Upload Proof of Payment Success Stories FAQ Fraud Warning Contact
Client Handover

Hand over overdue accounts with clarity.

Submit a new instruction to Dinero Collections and our team will review the matter, confirm the required documents, and advise on the next structured recovery step.

Registered Debt Collector Structured Recovery Review Client Feedback Process
Start Recovery

Give us the right information from the start.

The more complete the handover, the faster our team can assess the account, verify the recovery route, identify missing information, and begin the correct engagement process.

Clear Documents

Invoices, statements, signed agreements or supporting records.

Debtor Details

Known contact, address, business and reference information.

Recovery Context

Previous demands, payment promises and dispute history.

New Client Instruction

Complete the handover details below. Your instruction will be sent to Dinero Collections for review, and our team will confirm the required supporting documents and next steps.

Client Details

Debtor / Account Details

Supporting Documents

For security and POPIA-conscious handling, supporting documents are not uploaded through this public form. After submission, a Dinero consultant will contact you to confirm the secure submission method for invoices, statements, signed agreements, quotations, proof of delivery, previous demand letters, payment records, debtor communication and account history.

Confirmation

After submission, your instruction will be routed to info@dinerocollections.com. A Dinero consultant will review the details and contact you to confirm the supporting documents required and the secure submission route.

Need help preparing your handover?

Send us a message and our team will confirm the required information before the matter is activated.