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PAIA Manual

Access to information requests.

This page provides guidance for access to information requests submitted to Epiarex (Pty) Ltd t/a Dinero Collections.

PAIA Requests Records Access Verification Required
PAIA Manual

Access to information requests.

This page provides access request guidance for Epiarex (Pty) Ltd t/a Dinero Collections in line with the Promotion of Access to Information Act and related privacy requirements.

Company details

Legal entity: Epiarex (Pty) Ltd t/a Dinero Collections
Registration number: 2020/827081/07
Email: info@dinerocollections.com
Telephone: 010 017 0410

Records that may be held

Records may include client records, account handover records, debtor communication records, payment allocation records, supplier records, statutory records, employment records, operational documents and compliance records.

How to request access

Requests for access to records must be submitted in writing with enough detail to identify the requester, the record requested and the right being exercised or protected. Identity verification and lawful grounds may be required before records are released.

Grounds for refusal

Access may be refused where permitted by law, including where disclosure would affect another person’s privacy, confidential commercial information, legally privileged records, security-related information or records that cannot lawfully be disclosed.

Submit Access Query