Quick answers for businesses handing over overdue accounts and for debtors who have been contacted by Dinero Collections.
These questions help businesses understand what is normally needed before a matter can be actioned properly.
We generally need debtor details, account reference, outstanding balance, supporting documents, payment history, previous correspondence and client mandate.
Yes. Dinero can assist with single matters, multiple handovers and larger account portfolios depending on the instruction.
Yes. Trace investigations may be used where contact details are outdated, the debtor is unreachable or new information is required for recovery decisions.
Legal action is not automatic. It depends on documentation, legal viability, debtor response, amount outstanding and client instruction.
Use official Dinero channels only. Always include your reference number when contacting the office.
Contact Dinero through the official contact details on this website, quote your reference number and ask for balance or account information.
You may request a payment arrangement. Arrangements remain subject to confirmation and approval by the relevant mandate.
Upload proof of payment or email it to the office with your reference number so the payment can be allocated or queried.
Send your dispute and supporting documents through the official contact page or complaints process so the matter can be reviewed.
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