This policy explains how Dinero Collections may process personal information in relation to account recovery, tracing, payments, queries and client services.
Dinero Collections processes personal information for debt collection, tracing, account administration, payment allocation, client reporting, legal escalation support where applicable, and communication with clients, debtors and authorised representatives.
This may include names, contact details, account references, outstanding balances, payment information, employment or trace information where lawfully obtained, communication records, proof of payment and supporting account documents.
Personal information is processed to identify accounts, verify instructions, communicate about outstanding matters, support recovery activity, manage payment arrangements, maintain accurate records and comply with legal or regulatory obligations.
Information may be shared with the relevant client, authorised service providers, legal representatives, credit bureau-related channels where legally applicable and subject to required notices, or regulators where required by law.
Dinero Collections applies privacy-conscious account handling and reasonable safeguards to protect personal information. Information is retained only for as long as reasonably required for the purpose collected, legal requirements, reporting and record-keeping.
You may request access, correction or deletion of your personal information, subject to applicable law and verification of your identity. Account disputes or privacy-related requests can be submitted through the official contact details on this website.
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