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Structured debt collection, tracing and account recovery support for South African businesses — with clear reporting, privacy-conscious processes and practical next-step escalation.
A cleaner overview of the main services most clients need first. Detailed recovery categories remain available through the dedicated service pages.
Structured engagement for overdue consumer and commercial accounts.
View Collections →Contact, location and information verification support for unreachable account holders.
View Tracing →Recovery support for landlords, property managers and rental arrears portfolios.
View Rentals →Pre-legal review, legal handover support and escalation recommendations where viable.
View Legal Support →The homepage now shows only the core journey. Full process details are available on the process page.
Client submits the account and supporting documents.
We check details, balance, documents and recovery route.
Structured calls, notices and payment discussions begin.
Tracing or escalation is considered where the matter requires it.
Clients receive feedback and next-step recommendations.
Business clients can hand over overdue accounts. People contacted by Dinero can resolve payment or account queries through the payment centre.
Hand over an overdue account, request tracing support, or speak to Dinero about a structured collections strategy.
Request your balance, upload proof of payment, discuss an arrangement or verify payment information.
Use the correct route below so your proof, query or arrangement request reaches the right team.
Dinero provides visible access to privacy, PAIA, complaints, terms and fraud-warning information so clients and account holders can verify the correct process.
Hand over overdue accounts or speak to Dinero about a recovery route that fits your portfolio.